Cruise Travel Image S.A.
Via Al Nido, 9 – 6900 Lugano
Who We Are
We are Cruise Travel Image S.A. as well as our family of affiliated companies (collectively referred to herein as “Cruise Travel Image S.A.,” “we,” “us,” or “our”).
Information About Your Personal Data
“Personal Data” is information that can be used to identify you, directly or indirectly, alone or together with other information. This includes things such as your full name, email address, phone number, precise location, device IDs, certain cookie and network identifiers.
How We Collect and Use Personal Data
We collect your Personal Data in a number of ways and for various purposes, including:
- When you register for an account or interact with our Services.
We collect Personal Data when you use or interact with our Services. This Personal Data may include name, address, phone number, username and password, email address, date of birth. We also use this data for internal purposes related to certain research, analytics, innovation, testing, monitoring, customer communication, risk management, and administrative purposes.
- When you communicate with us or sign up for promotional materials.
We collect Personal Data when you communicate with us or sign up to receive promotional materials or information via email, push notifications, or text messages – including email address, mobile number, etc.
If you consent to such messages, we may use your Personal Data and other information to communicate with you about the Cruise Travel Image S.A. products or Services you have purchased or used; provide you with promotional messages and personalized advertising; to notify you of other products; to notify you of Services we think may be of interest to you; and, for other marketing purposes. You can manage your communication preferences by directly calling us or sending us an email.
We may use your Personal Data to respond to your requests for technical support, online services, product information or to any other communication you initiate. This includes accessing your account to address technical support requests. We may also use your Personal Data to address your requests, inquiries, and complaints.
- When we leverage and/or collect cookies.
We may collect certain Personal Data using cookies and other technologies such as web beacons and IP addresses. We specifically use browser cookies for different purposes, including cookies that are strictly necessary for functionality and cookies that are used for personalization, performance/analytics, and advertising.
- When we aggregate or centralize data.
We aggregate and centralize Personal Data for purposes of analytics, innovation, and to provide enhanced services to our customers and end-users.
- When we comply with Legal Requirements or Obligations, Law Enforcement, and for Public Safety Purposes (Country/Region-Specific Disclosures may apply).
How We Disclose Personal Data
- To Social Network Providers.
With social network providers when we use social network widgets, buttons, or plug-ins in our Services
- For Certain Analytics and Improvement
With certain companies for purposes of analytics and improvement of the Services.
- For Legal Compliance, Law Enforcement, and Public Safety Purposes (Country/Region-Specific Disclosures may apply).
- In the event of an actual or contemplated sale. (Country/Region-Specific Disclosures may apply).
With prospective or actual purchasers, investors, or successor entities in connection with a contemplated reorganization or an actual reorganization of our business, in connection with financing, a sale, or other transaction involving the disposal of all or part of our business or assets, including for the purpose of permitting the due diligence required to decide whether to proceed with a transaction, pursuant to assurances of sufficient data handling practices and safeguards.
Residents of the European Economic Area. Our disclosure is limited to situations where we are permitted to do so under applicable European and national data protection laws and regulations.
Types of companies with whom we share data.
Types of companies with which Cruise Travel Image S.A. it shares the personal data of the users
Marketing and advertising operations: we share personal data with third parties for marketing and advertising purposes, eg, Facebook, Inc. (United States), to enable them to assist Cruise Travel Image S.A. in the promotion of our services inside and outside the platform for current and future customers through targeted advertising.
Customer Service: These third-party systems and solutions enable us to provide support to respond to complaints and solve customer technical problems.
We may request your consent to collect accurate location data. You may need to request this information to provide information on how to reach our company. In addition, we may request your consent to share your precise location data with third parties (Google through Google Maps) for viewing the map and calculating the route to reach our company
Legal Basis for Processing
This section addresses the legal basis for processing your data if you reside outside the Switzerland. Some processing is addressed in multiple sections because more than one legal basis may apply depending on the circumstances or service.
- For the performance of a contract
To perform our contractual obligations to you, including account registration, fulfilling orders or purchases you have made (including processing of payment), contacting you in relation to any issues with your order, in relation to the provision of the Services, where we need to collect Personal Data from third party sources and when you access third party products and services, where we collect data from third parties or publicly-available sources, or to aggregate and centralize data for the performance of the Services.
- To meet legal obligations
To comply with laws, regulations, court orders, or other legal obligations or to assist in an investigation.
For Legitimate Interests
To operate our business and provide the Services, other than in performing our contractual obligations to you for Cruise Travel Image S.A. “legitimate interests” for the purposes of applicable law – except where overridden by the interests or fundamental rights and freedoms that require protection of Personal Data.
For example, the following areas include processing covered by Legitimate Interests, subject to applicable law:
Communication. To communicate with you regarding the Services, including to provide you important notices regarding changes to our Terms and also to address your requests, inquiries, and complaints. We may send strictly necessary communications, including emails, even if you have opted out of receiving other Cruise Travel Image S.A. emails or communications. These types of communications do not require consent. We also process your Personal Data for our legitimate interests when you communicate with us, including when you sign up for promotional materials and we have not asked you for your consent in that regard.
Respond to Your Requests. To respond to your requests for technical support, online services, product information or to any other communication you initiate. This includes accessing your account to address technical support requests.
Promotional Messages. We process your non-sensitive Personal Data to provide you with promotional messages and personalized marketing, including: when you communicate with us or sign up for promotional materials; when we aggregate and centralize data; and when we share Personal Data with companies or ventures that are owned or controlled by Cruise Travel Image S.A. and with our service providers and vendors.
Surveys. To send you surveys in connection with our Services, unless commercial in nature. In those cases, a survey request may be sent to you if you have given us your consent to receive marketing from us.
Compliance with Law and Public Safety. To assist in the investigation of suspected illegal or wrongful activity. To protect and defend our rights and property, or the rights or safety of third parties.
Improvement and Development. To develop, provide, enhance, and improve our Services and your experience, including to enable you to use the full range of our Services. For internal purposes related to certain research, analytics, innovation, testing, monitoring, customer communication, risk management, and administrative purposes.
Merger or Acquisition. (Country/Region-Specific Disclosures may apply). To support a contemplated reorganization or an actual reorganization of our business, in connection with financing, a sale, or other transaction involving the disposal of all or part of our business or assets, including for the purpose of permitting the due diligence required to decide whether to proceed with a transaction.
Consent as a Basis for Processing
In some cases, we will ask for your consent to process your Personal Data. You may indicate your consent in a number of ways, including, as permitted by law, ticking a box (or equivalent action) to indicate your consent when
- providing us with your Personal Data through our Services or a form (including enrolling in Promotions)
Managing Sharing Preferences
Managing Preferences and Withdrawing Consent
You may at any time withdraw your consent with future effect and without affecting the lawfulness of processing of your Personal Data based on the consent you provided before you withdrew it, and exercise other controls regarding website and online data collection, interest-based advertising and your communication settings. Depending on the Service, collection and use of Personal Data may be required for the Services to work.
We provide you several ways to manage your preferences:
- Cookie Use and Controls
The following settings will control our use of browser cookies, the use of IP address for tracking, and the collection and use of data for cookie-based, interest-based advertising.